Friday, March 16, 2007

Bank: fair disclosure

In the interests of fairness and, if I'm honest, with a dash of peevish glee, I told Bankinter I was making some of our interactions public.

Here is what I wrote:

Hi, this isn't a complaint as such. But I want you to know that I have decided to make public some of the more farcical interactions I have with you. If you are at all interested in improving your customer service, you might take a look. Past history suggests you have more important things on your mind.

Bankinter is a bank that knows what is important. Me. They think about giving me what I need: security, agility and innovation. Here is their reply:

Dear Costumer,

In reply to your e-mail, we would like to thank you for your communication.

We are always at your disposal at our web site or at our Telephone Banking Service 901 135 135 (within Spain) or 00 34 91 657 88 01 (from abroad). We are available from 09:00 to 18:00 hours from Monday through Saturday.

Yours sincerely,