In the interests of fairness and, if I'm honest, with a dash of peevish glee, I told Bankinter I was making some of our interactions public.
Here is what I wrote:
Hi, this isn't a complaint as such. But I want you to know that I have decided to make public some of the more farcical interactions I have with you. If you are at all interested in improving your customer service, you might take a look. Past history suggests you have more important things on your mind. http://hypocriticaloaf.blogspot.com/
Bankinter is a bank that knows what is important. Me. They think about giving me what I need: security, agility and innovation. Here is their reply:
In reply to your e-mail, we would like to thank you for your communication.
We are always at your disposal at our web site
https://www.ebankinter.com/www/en-es/cgi/ebk+home or at our Telephone Banking Service 901 135 135 (within Spain) or 00 34 91 657 88 01 (from abroad). We are available from 09:00 to 18:00 hours from Monday through Saturday.